Helpdesk Support (1st-line Support)
Rio offers a helpdesk service that quickly solves your issues, with optional out-of-hours support.
On-site Support (2nd-line Support)
On-site support when required, with optional out-of-hours support.
Support for Your In-House IT Team (3rd-line Support)
We can provide 3rd-line support to resolve issues beyond the scope of your in-house IT team.
Proactive Monitoring, Alerting & Maintenance
Proactively monitor and maintain your systems, finding and fixing problems before they impact your business.
Let's discuss your IT strategy.Free consultation
|Service Level Agreement
|Response Time||Investigate/Remediation||Updates until workaround
or resolution plan agreed
|Critical Priority Tickets(All users unable to work)||Within 1 hour||Within 1 hour||Every hour|
|High Priority Tickets(Majority of users unable to work)||Within 1 hour||Within 2 hours||Every 2 hours|
|Normal Priority Tickets(All other issues)||Within 1 hour||Within 4 hours||Every 4 hours|
Edward Smith Risk & Resilience Manager
Rio are incredibly knowledgeable and efficient. We now have a coherent and innovative IT strategy designed to increase our business resilience.
Oak Park Security
Stuart Passey IT Manager
The service with Rio IT is excellent; when I need support it’s always fast, efficient and great value.
Stoke by Nayland Hotel, Golf and Spa
Peter Carr Partner
Highly professional, they pride themselves in understanding your business and providing solutions that help grow your business.
Fisher Jones Greenwood Solicitors
Sonia Colchester Sales & Marketing Manager
The engineers are helpful, knowledgeable, friendly and efficient; I know they’ll always do their best to help us achieve our goals.
Seckford Hall Hotel & Restaurant