Managed IT Support – Rio IT
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Managed IT Support

Managed IT Support

Smooth sailing - Managed IT support allows you to keep your business on course, so you can focus on your core objectives.

Managed IT Support

Helpdesk Support (1st-line Support)

Rio offers a helpdesk service that quickly solves your issues, with optional out-of-hours support.

On-site Support (2nd-line Support)

On-site support when required, with optional out-of-hours support.

Support for Your In-House IT Team (3rd-line Support)

We can provide 3rd-line support to resolve issues beyond the scope of your in-house IT team.

Proactive Monitoring, Alerting & Maintenance

Proactively monitor and maintain your systems, finding and fixing problems before they impact your business.

Let's discuss your IT strategy.

Free consultation
Service Level Agreement
(SLA)
Response Time Investigate/Remediation Updates until workaround
or resolution plan agreed
Critical Priority Tickets(All users unable to work) Within 1 hour Within 1 hour Every hour
High Priority Tickets(Majority of users unable to work) Within 1 hour Within 2 hours Every 2 hours
Normal Priority Tickets(All other issues) Within 1 hour Within 4 hours Every 4 hours
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